FAQs

On Call® Express

Which test strips should I use with the On Call Express meter?

The On Call Express meter is intended to be used with On Call Express Blood Glucose Test Strips, only.

What is included in the On Call Express meter on Amazon?

  • 1 On Call Express Meter
  • 1 Lancing device
  • 10 Lancets
  • 10 On Call Express Test Strips
  • 1 Carrying case
  • Owner’s booklet
Do I need a prescription to purchase On Call Express meter or test strips?
On Call Express meter and test strips are available over the counter; no prescription is needed.
Where can I buy the On Call Express Blood Glucose meter and test strips?
You can purchase On Call Express meter and test strips at these select stores or on online.
How do the On Call Express meter trend indicators work?
If “HI” appears on the display, the measured concentration value is above 600 mg/dl. The test should be retaken to ensure that no mistake was made in the procedure. If “LO” appears on the display, the measured concentration value is below 20 mg/dl. The test should be retaken to ensure that no mistake was made in the procedure. Refer to the On Call Express User Manual for more information and contact your physician as needed.
Can the On Call Express system be used on alternate site?
The forearm and palm areas have less nerve endings than the fingertip. For that reason, you may find that obtaining blood from these sites is less painful than from the fingertip. The procedure for forearm and palm sampling is different. You need the clear cap to draw blood from these sites. The clear cap is not adjustable for puncture depth. Refer to the On Call Express User Manual for more information.
Do I need to register the meter and how do I get warranty support?
You don’t need to register your meter for warranty coverage. You’re automatically eligible for the limited warranty. Just retain your proof of purchase. If you are experience problems with your meter, of you want support in the future, please call Customer Support 1-800-838-9502 (24/7).
Can I upload from On Call Express system into a data management system?
Yes, the meter is compatible with On Call Care Alliance – a free, web-based system which allows you to easily upload data from your meter to view, print and email easy-to-read reports. To download reading from your meter to On Call Care Alliance, you will need to use a universal micro USB cable. You can purchase a micro USB cable on Amazon.
Is coding required with the On Call Express meter?
The On Call Express meter does not require coding. That’s one less step for you.

What is the glucose result range for the On Call Express system?

The glucose range for the system is 20 – 600 mg/dL.

On Call® Express II

Which test strips should I use with the On Call Express II meter?

The On Call Express II meter is intended to be used with On Call Express Blood Glucose Test Strips, only.

What is included in the On Call Express II meter on Amazon?
  • 1 On Call Express Meter
  • 1 Lancing device
  • 100 Lancets
  • 100 On Call Express Test Strips
  • 1 Carrying case
  • Owner’s booklet
Do I need a prescription to purchase On Call Express meter II or test strips?

On Call Express meter II and On Call Express test strips are available over the counter; no prescription is needed.

Where can I buy the On Call Express Blood Glucose meter II and test strips?

You can purchase On Call Express meter and test strips online. 

How do the On Call Express II meter trend indicators work?

If “HI” appears on the display, the measured concentration value is above 600 mg/dl. The test should be retaken to ensure that no mistake was made in the procedure.  If “LO” appears on the display, the measured concentration value is below 20 mg/dl. The test should be retaken to ensure that no mistake was made in the procedure.  Refer to the On Call Express User Manual for more information and contact your physician as needed.

Can the On Call Express II system be used on alternate site?

The forearm and palm areas have less nerve endings than the fingertip. For that reason, you may find that obtaining blood from these sites is less painful than from the fingertip. The procedure for forearm and palm sampling is different. You need the clear cap to draw blood from these sites. The clear cap is not adjustable for puncture depth. Refer to the On Call Express User Manual for more information.

Do I need to register the meter and how do I get warranty support?

You don’t need to register your meter for warranty coverage.  You’re automatically eligible for the limited warranty.  Just retain your proof of purchase.  If you are experience problems with your meter, of you want support in the future, please call Customer Support 1-800-838-9502 (24/7).

Can I upload from On Call Express II system into a data management system?

Yes, the meter is compatible with On Call Care Alliance – a free, web-based system which allows you to easily upload data from your meter to view, print and email easy-to-read reports.  To download reading from your meter to On Call Care Alliance, you will need to use a universal micro USB cable.  You can purchase a micro USB cable on Amazon.

Is coding required with the On Call Express II meter?

The On Call Express II meter does not require coding. That’s one less step for you.

What is the glucose result range for the On Call Express system?

The glucose range for the system is 20 – 600 mg/dL.

On Call® Express Voice

Which test strips should I use with the On Call Express Voice meter?

The On Call Express Voice meter is intended to be used with On Call Express Blood Glucose Test Strips, only.

What is included in the On Call Express Voice meter on Amazon?
  • 1 On Call Express Meter
  • 1 Carrying case
  • Owner’s booklet
Do I need a prescription to purchase On Call Express meter Voice or test strips?
On Call Express Voice meter and On Call Express test strips are available over the counter; no prescription is needed.
Where can I buy the On Call Express Blood Glucose meter Voice and test strips?

You can purchase On Call Express Voice meter and test strips online.

Is On Call Express Voice fully audible?

Yes.  Meter set up and measurement results are audible.

What languages are available?

On Call Express Voice is available in English and Spanish.

How do the On Call Express Voice meter trend indicators work?

If “HI” appears on the display, the measured concentration value is above 600 mg/dl. The test should be retaken to ensure that no mistake was made in the procedure.  If “LO” appears on the display, the measured concentration value is below 20 mg/dl. The test should be retaken to ensure that no mistake was made in the procedure.  Refer to the On Call Express Voice User Manual for more information and contact your physician as needed.

Can the On Call Express Voice system be used on alternate site?

The forearm and palm areas have less nerve endings than the fingertip. For that reason, you may find that obtaining blood from these sites is less painful than from the fingertip. The procedure for forearm and palm sampling is different. You need the clear cap to draw blood from these sites. The clear cap is not adjustable for puncture depth. Refer to the On Call Express Voice User Manual for more information.

Do I need to register the meter and how do I get warranty support?

You don’t need to register your meter for warranty coverage.  You’re automatically eligible for the limited warranty.  Just retain your proof of purchase.  If you are experience problems with your meter, of you want support in the future, please call Customer Support 1-800-838-9502 (24/7).

Can I upload from On Call Express Voice system into a data management system?

Yes, the meter is compatible with On Call Care Alliance – a free, web-based system which allows you to easily upload data from your meter to view, print and email easy-to-read reports.  To download reading from your meter to On Call Care Alliance, you will need to use a universal micro USB cable.  You can purchase a micro USB cable on Amazon.

Is coding required with the On Call Express Voice meter?

The On Call Express Voice meter does not require coding. That’s one less step for you.

What is the glucose result range for the On Call Express system?

The glucose range for the system is 20 – 600 mg/dL.

On Call® Express Mobile

Which test strips should I use with the On Call Express Mobile meter?

The On Call Express Mobile meter is intended to be used with On Call Express Blood Glucose Test Strips, only.

Do I need a prescription to purchase On Call Express meter Mobile or test strips?

On Call Express Mobile meter and On Call Express test strips are available over the counter; no prescription is needed.

Can the On Call Express Mobile system be used on alternate site?

The forearm and palm areas have less nerve endings than the fingertip. For that reason, you may find that obtaining blood from these sites is less painful than from the fingertip. The procedure for forearm and palm sampling is different. You need the clear cap to draw blood from these sites. The clear cap is not adjustable for puncture depth. Refer to the On Call Express Voice User Manual for more information.

Do I need to register the meter and how do I get warranty support?

You don’t need to register your meter for warranty coverage.  You’re automatically eligible for the limited warranty.  Just retain your proof of purchase.  If you are experience problems with your meter, of you want support in the future, please call Customer Support 1-800-838-9502 (24/7).

Can I upload from On Call Express Mobile system into a data management system?

Yes, the meter is Bluetooth enabled. You can set up and pair your On Call Express Mobile with On Call Care Alliance[link] and glooko.

Is coding required with the On Call Express Mobile meter?

The On Call Express Mobile meter does not require coding. That’s one less step for you.

What is the glucose result range for the On Call Express system?

The glucose range for the system is 20 – 600 mg/dL.